At The Printing Company, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, submit an enquiry, or use our services.
1. Information We Collect
When you use our website or services, we may collect the following information:
Personal Information
- Name
- Mobile number
- Email address
- Billing and delivery address
- Company or organization name, where applicable
Order Information
- Products and quantities ordered
- Product customization details
- Printing specifications
- Delivery information
- Order history
Design & Artwork Files
For customized printing products, you may upload files such as:
- JPG
- PNG
- AI
- PSD
- CDR
- Other supported artwork files
These files are used only for processing, reviewing, and fulfilling your printing requirements.
Enquiry Information
If you submit a Request a Quote or enquiry form, we may collect the information you provide, including your name, mobile number, email address, requirements, and uploaded files.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Prepare customized printing products
- Review your printing requirements
- Provide quotations
- Contact you regarding your enquiry or order
- Process payments
- Arrange delivery
- Provide customer support
- Send important order-related updates
- Improve our website, products, and services
- Prevent fraudulent or unauthorized activity
- Comply with applicable legal requirements
We will not use your personal information for purposes unrelated to our services without appropriate permission or a lawful basis.
3. Use of Uploaded Designs
Any artwork, logo, document, photograph, or other file uploaded by you is provided for the purpose of fulfilling your printing or customization requirements.
We may access these files when necessary to:
- Check print readiness
- Confirm specifications
- Prepare files for production
- Produce your customized order
- Resolve printing-related issues
Customers are responsible for ensuring that they have the necessary rights, permissions, or authorization to print any content they upload.
4. Payments
When you make a payment through our website, payment-related information may be processed by our third-party payment service providers.
We generally do not store complete debit card, credit card, banking, or other sensitive payment credentials on our website.
Payment information is handled according to the applicable privacy and security practices of the payment service provider.
5. WhatsApp and Communication
If you choose to contact us through WhatsApp, phone, email, or another communication channel, we may use the information you provide to respond to your enquiry, quotation request, order, or customer-support request.
Your communication may be handled through third-party communication services.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Keep products in your shopping cart
- Remember certain preferences
- Understand website usage
- Improve website performance
- Provide relevant website functionality
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Sharing of Information
We may share necessary information with trusted service providers when required to provide our services, including:
- Payment processors
- Delivery and courier partners
- Website and hosting providers
- Printing and production partners, where applicable
- Communication service providers
- Technical and support providers
We only share information that is reasonably necessary for the relevant service or purpose.
We do not sell or rent your personal information to third parties.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online system can be guaranteed to be completely secure. You should avoid submitting unnecessary sensitive information through website forms or other communication channels.
9. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Completing orders
- Providing customer support
- Maintaining business records
- Resolving disputes
- Meeting legal, accounting, or regulatory requirements
Uploaded artwork and files may be retained for an appropriate period for order processing and customer support and may be deleted according to our operational practices.
10. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Withdraw consent where processing is based on consent
- Ask questions about how your information is being used
To make a privacy-related request, please contact us using the details provided below.
11. Children’s Privacy
Our website is not specifically directed toward children. We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
12. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or applicable legal requirements.
Any updates will be published on this page with the revised Last Updated date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
The Printing Company
Email: support@tpctheprintingcompany.com
Phone: +91 9008225372, +91 9008225285
