At The Printing Company, we work to ensure that your printed and customized products are produced carefully and delivered safely to your doorstep. This Shipping Policy explains our order processing, production, shipping, and delivery procedures.
1. Order Processing
Once your order is successfully placed and the required design files, specifications, and payment are received, we begin processing your order.
For customized products, production may begin only after the artwork and requirements have been reviewed and approved.
Please ensure that all information provided during checkout, including your name, phone number, email address, and delivery address, is accurate.
2. Production Time
Since many of our products are custom printed or personalized, production time may vary depending on the product, quantity, customization, and order requirements.
Typical processing time may vary between [7–15 business days].
Products requiring special customization, large quantities, or additional artwork preparation may require additional production time.
The estimated delivery time shown or communicated to you may therefore vary depending on the specific product and order.
3. Shipping & Delivery
After production is completed, your order will be packed securely and handed over to our delivery or courier partner.
Estimated delivery time after dispatch is generally:
[7–15 business days]
Delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Local restrictions
- Unforeseen transportation delays
Delivery estimates are indicative and are not guaranteed dates.
4. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Order size and weight
- Product type
- Quantity ordered
- Courier service selected
Applicable shipping charges will be displayed during checkout or communicated to you before confirming an enquiry/quotation order.
For selected orders, we may offer free or discounted shipping based on promotional offers or order value.
5. Custom & Made-to-Order Products
Many products sold by The Printing Company are made specifically according to customer requirements.
This includes products such as:
- Business cards
- Flyers
- Brochures
- Stickers
- Banners
- Sunboards
- Personalized mugs
- T-shirts
- Corporate gifting products
- Customized posters
- Other personalized products
Because these products are produced according to your specifications, production will generally begin after receiving the required artwork, information, and confirmation.
6. Artwork & Design Approval
Customers are responsible for providing correct artwork, content, spelling, logos, images, sizes, and other printing requirements.
Where applicable, we may contact you if clarification or approval is required before production.
Production delays caused by delayed customer responses, artwork corrections, or approval may affect the estimated delivery date.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check:
- Name
- House/Building number
- Street/locality
- City
- State
- PIN code
- Mobile number
The Printing Company will not be responsible for delays or additional delivery charges caused by an incorrect or incomplete address provided by the customer.
8. Courier Delays
Once an order has been handed over to the courier partner, delivery is subject to the courier’s network and operating conditions.
We will make reasonable efforts to assist customers in tracking delayed shipments, but we cannot be held responsible for delays caused by circumstances beyond our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Transportation disruptions
- Public holidays
- Strikes
- Government restrictions
- Courier network issues
- Incorrect delivery information
9. Tracking Information
Where tracking is available, customers may receive tracking information through their registered email address, phone number, WhatsApp, or other communication channel.
Customers can use the tracking information provided by the courier to monitor their shipment.
10. Damaged Packages
If your package appears visibly damaged when delivered, please inspect the package before accepting it where possible.
If the product has been damaged during transit, please contact us as soon as possible and provide:
- Order number
- Photos of the outer packaging
- Photos of the damaged product
- Relevant delivery details
This information helps us investigate the issue with the courier partner.
11. Wrong or Missing Items
If you receive an incorrect or incomplete order, please contact us within [24/48 hours] of delivery.
Please provide your order number and photographs of the received items so that we can review the issue and provide an appropriate resolution.
12. Failed Delivery
If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may make another delivery attempt or return the package.
Any additional shipping or re-delivery charges resulting from incorrect information or repeated failed delivery attempts may be payable by the customer.
13. Delayed Orders
If your order has not arrived within the expected delivery period, please contact us with your order number.
We will check the shipment status with the relevant courier partner and assist you as reasonably possible.
14. Order Cancellation After Dispatch
Once an order has entered production or has been dispatched, cancellation may not be possible, particularly for customized or personalized products.
For cancellation requests, please contact us as soon as possible after placing your order.
Any applicable cancellation or refund will be handled according to our Cancellation & Refund Policy.
15. International Shipping
Currently, we provide shipping within [India only].
International shipping, if offered in the future, may be subject to additional shipping charges, customs duties, taxes, and other applicable charges.
16. Contact Us
If you have questions about shipping or delivery, please contact us:
The Printing Company
Email: support@tpctheprintingcompany.com
Phone: +91 9008225372, +91 9008225285
